Develop customer service plan Coursework Example | Topics and Well Written Essays - 500 words - 1

Develop customer service plan - Coursework Example Customer services team will contact on regular basis to understand their experiences after using the product and requirements. Customer satisfaction is the first priority of the company. Survey will be conducted to identify the needs of the customer. Our main aim is to achieve customer satisfaction by providing quality product and meeting the needs of the customers. The company is planning to consider formal and informal feedback technique to get feedback from the customers. Customers will be contacted over email and telephone to get a view about their experiences. It also tends to develop proper client relationship with the existing client base to make them feel comfortable to start after sales services anytime within the service period. The company will use RATER survey procedure (Reliability, Assurance, Tangibles, Empathy and Responsiveness) and it will focus on these five different areas to obtain full satisfaction of the customers. It will ensure that the customer can fully relay on the quality of the product that has been delivered to him/her. Assurance states that the company assures of proving service at any point of time within the service period. Tangibility of the product will be updated and delivered as shown in the product description. The company will always be empathetic towards any issues faced by the customers starting from the ordering period till the duration of service period. Any issues and problems will be quickly resolved by our customer service team members. Customers will always get quick response and the issue will be solved as fast as possible. McKinsey&Company., 2014. The three Cs of customer satisfaction: Consistency, consistency, consistency. [Online]. Available at: http://www.mckinsey.com/insights/consumer_and_retail/the_three_cs_of_customer_satisfaction_consistency_consistency_consistency. [Accessed on September 17, 2014]. Anderson. E., et al. Customer Satisfaction, Productivity and