Bus 234 Quail P1 Essay Example | Topics and Well Written Essays - 250 words

Bus 234 Quail P1 - Essay Example All field agents have an educational background in environmental science while the accountant has an educational background in accounting. The mission of the business is to provide quality services in terms of advising clients on the best approach to designing and putting up infrastructure to allow minimization of environmental pollution in order to make the immediate surrounding healthier and friendlier. The business anticipates to add the number of clients through the field agents. The field agents interact with clients on site and may attract new clients from their code of conduct and interaction with existing clients on the ground. The company wishes to conduct a needs assessment to determine the necessity of training its field agents on the best strategies for winning prospective customers to utilize the business` services. As discussed in Altschuld and David (57), in order to determine the training needs, all the field agents were given questionnaires, which contained open-ended questions on a Likert scale. From the results obtained from the short survey, the field agents` rate of interaction with prospective clients is average since their interaction skills and convincing are also rated average. It is thus imperative for the Earthcare group to train its field agents on best skills and strategies of developing and sustaining good customer relationships in order to increase the customer base for Earthcare